BCE Privacy Policy

UberTejas LLC doing business as BizCloud Experts ("BizCloud Experts", "BizCloud", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of personal and organizational information entrusted to us. As an AWS Partner, BizCloud Experts follows privacy, security, and operational practices aligned with industry standards and cloud security best practices, including principles consistent with AWS privacy and data protection frameworks.

This Privacy Policy explains how we collect, use, disclose, process, and protect information when delivering consulting services, managed services, software solutions, and digital platforms.

Scope

This Privacy Policy applies to:

• BizCloud Experts websites and digital platforms

• Client consulting engagements and managed services

• Internal operational systems

• Communication with clients, partners, employees, contractors, and visitors

• Platforms such as Fields Manager and related BizCloud solutions

This policy governs the collection, processing, storage, transfer, and protection of personal information and client data handled by BizCloud Experts.

Roles in Data Processing

BizCloud Experts operates under two primary roles:

Data Controller

For information collected directly from:

• Website visitors

• Prospective customers

• Event participants

• Job applicants

Data Processor

For most client engagements, BizCloud Experts acts as a data processor and processes information only on behalf of clients and according to client instructions, particularly in cloud infrastructure, DevOps, data engineering, and managed service engagements.

Clients retain ownership and control of their data.

BizCloud Experts does not claim ownership of customer content stored within client environments or cloud platforms such as AWS.

Information We Collect

BizCloud Experts follows the principle of data minimization, collecting only information necessary to operate our business and deliver services.

Personal Information

Personal information may include:

• Name

• Business email address

• Business phone number

• Employer or company

• Job title or role

• Communication history

This information is typically provided voluntarily during:

• Sales discussions

• Event registrations

• Business inquiries

• Employment applications

Client Infrastructure and Operational Data

During service delivery, BizCloud Experts may process data including:

• Cloud infrastructure configuration

• System logs and monitoring data

• Security telemetry

• DevOps pipelines and configuration data

• Network configuration and infrastructure metadata

This data is processed solely for service delivery and operational support.

Technical and Usage Information

Our websites and systems may automatically collect:

• IP address

• Browser type

• Device identifiers

• Access timestamps

• Diagnostic information

This information helps us maintain security, system reliability, and performance monitoring.

Cookies and Tracking Technologies

BizCloud Experts websites may use cookies and similar technologies to:

• Maintain website functionality

• Improve user experience

• Analyze website performance

• Protect against malicious activity

Cookies may include:

• Essential cookies

• Analytics cookies

• Session identifiers

Users may configure browser settings to reject cookies; however, some functionality may be affected.

BizCloud Experts does not use cookies for behavioral advertising or selling personal data.

How We Use Information

Information collected may be used to:

• Deliver consulting and managed services

• Operate and improve BizCloud solutions

• Maintain security and system integrity

• Communicate with clients and partners

• Respond to inquiries and support requests

• Meet contractual and regulatory obligations

• Prevent fraud, abuse, and security incidents

BizCloud Experts does not sell, rent, or trade personal information.

Confidentiality of Client Data

Client data processed during engagements is treated as strictly confidential.

BizCloud Experts personnel access client environments only when required to:

• Deliver contracted services

• Investigate incidents

• Provide operational support

All employees and contractors are bound by:

• Confidentiality agreements

• Security policies

• Acceptable use policies

Information Sharing and Disclosure

BizCloud Experts may share information in limited circumstances:

Service Providers

With trusted third‑party providers supporting:

• Cloud infrastructure

• Monitoring and security tools

• Communication platforms

• Accounting and business operations

These providers are required to maintain appropriate security and confidentiality protections.

Legal Compliance

When required to comply with:

• Legal obligations

• Court orders

• Regulatory requirements

Protection of Rights

To protect the security, rights, or safety of:

• BizCloud Experts

• Our clients

• Our employees

• The public

BizCloud Experts does not sell personal information to third parties.

Security and Data Protection

BizCloud Experts implements security practices consistent with modern cloud and enterprise standards, including:

• Role-based access controls

• Principle of least privilege

• Encryption in transit

• Secure infrastructure management

• Continuous monitoring and logging

• Security incident response procedures

Where cloud platforms such as Amazon Web Services (AWS) are used, security responsibilities follow the shared responsibility model between the cloud provider, BizCloud Experts, and the client.

Customer Application Responsibility

BizCloud Experts may manage or operate customer cloud environments, including Amazon Web Services (AWS) accounts, as part of consulting or managed services engagements. However, unless explicitly defined in a written service agreement, BizCloud Experts is not responsible for the design, security, functionality, availability, or compliance of customer-managed applications deployed within those environments.

Even when BizCloud Experts has administrative or operational access to an AWS account, responsibility for customer-developed or customer-managed applications remains with the customer.

Customers remain responsible for:

• Application architecture and software design

• Application code and development practices

• Security of application logic and dependencies

• Data governance and regulatory compliance of applications

• Application-level authentication and authorization

• Patching and maintenance of customer-managed software components

BizCloud Experts may provide guidance, architectural recommendations, or implementation assistance, but the ownership and accountability for customer-managed applications and their behavior remains with the customer organization.

This allocation of responsibility is consistent with the AWS Shared Responsibility Model and typical cloud operating practices.

International Data Transfers

BizCloud Experts operates globally and may process information in multiple jurisdictions.

When data is transferred internationally, appropriate safeguards are implemented to ensure an equivalent level of data protection consistent with applicable privacy laws.

Data Retention

BizCloud Experts retains information only as long as necessary to:

• Deliver contracted services

• Maintain operational records

• Meet legal and regulatory requirements

• Resolve disputes or enforce agreements

When information is no longer required, it is securely deleted or anonymized.

Individual Privacy Rights

Depending on applicable privacy laws, individuals may have rights including:

• Access to personal information

• Correction of inaccurate data

• Deletion of personal information

• Restriction of processing

• Objection to certain processing activities

Requests may be submitted using the contact information below.

Security Incident Response

If a data security incident involving personal information occurs, BizCloud Experts will:

• Investigate promptly

• Contain and remediate the issue

• Notify affected clients where required by law or contract

Children's Information

BizCloud Experts services are intended for business and professional use. Our services are not directed toward children, and we do not knowingly collect personal information from individuals under 13 years of age.

Policy Updates

BizCloud Experts may update this Privacy Policy periodically. When updates occur, the revised version will be published with an updated effective date.

Contact Information

Questions or privacy requests may be directed to:

BizCloud Experts

• Email: privacy@bizcloudexperts.com

• Website: www.bizcloudexperts.com

BizCloud Experts is committed to maintaining the highest standards of trust, confidentiality, and responsible data stewardship consistent with the expectations of enterprise customers and cloud partners.